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Privacy Policy

Order details such as product purchased, buyer's name and address are never disclosed to third parties for reasons other than to cooperate with law enforcement to prevent and pursue online fraud.

We care about your privacy. In years of maintaining our notification list, we have never sent spam or sold your information. You can continue to trust us to keep your information absolutely secret.

We don't do any postal mailing except for actual orders. So you won't have to worry about receiving any kind of paper mail from us.

Digital data retention

Steelwerks is strongly committed to protecting your privacy. We use the personal data we collect on the site only internally to help us to add more products and services of interest to you. Please read on for more details on our policies and practices in relation to personal data:

What information do we collect, and how do we use it?

We collect and store information in two places on our website.

  1. Our contact form
  2. Our quote request form

On our contact and quote request forms, we explicitly declare all information that is collected.  In addition to the explicitly declared information, we also take note of your IP address (as a security measure, to prevent abuse of the form).  The information collected via the contact and quote request forms is stored on our web server and delivered to us via email.  

We use this information to respond to our customer.  In the case of the quote request form, we use the information provided to evaluate & quote the request, and eventually to deliver a quality product.

This information can be deleted upon request.  To request deletion of information, please get in touch via our contact form or our chat utility.

What information to we send to external services?

Our chat utility, Tawk.to, stores all messages which are sent over it.  These messages are retained so we may serve you better.  If you would like these messages to be deleted, please submit a request via the chat utility or via our contact form.

We use Google Analytics to help us better understand visitors to our website.  We do not send any identifying information to Google Analytics.  Data on Google Analytics is automatically deleted after 26 months.

Do you store financial data?

Credit card numbers and other financial information are NOT stored on our system.

Can I delete, download or modify my data?

If you would like to delete, download or modify your data (or have any other questions about your data) please get in touch via the contact form.

Can you stop collecting my data?

If you would like to opt out of your personal data being collected:

  1. Do not submit your data to us via any of our forms
  2. Do not use our chat widget

Cookies

We use cookies in order to facilitate your log-in on Steelwerks. Cookies are small pieces of information that your web browser stores on your computer when you visit a website.

Most browsers automatically accept cookies. You can disable cookies on your computer by indicating this in the preferences or options menus in your browser. If you disable cookies, you may not be able to shop at Steelwerks but will still be able to visit selected areas of the site.

Ordering information

When you place an order with Steelwerks you will be asked to provide details such as credit card number and shipping address. This allows us to process and fulfill your order and to notify you of your order status.

Online payment service will be provided by a third party gateway. Customers' payment details will be securely transmitted to the acquiring bank, card and payment companies for real-time transaction authorisation using Extended Validation Certificates (EV) SSL transaction encryption.

Newsletters and Email Promotions

We use email to communicate to our Steelwerks clients and to repond to inquiries only.

Other

When you click on links and/or ad banners that take you to either third-party web sites or Steelwerks affiliated sites, you will be subject to the privacy policies of those parties. Whilst we support the protections of privacy on the Internet, Steelwerks cannot be responsible for the actions of parties outside our web domain.

Protection of Information

Steelwerks is committed to protecting your privacy. We use sophisticated encryption technology and secure servers to keep your personal information (including your name, email and mailing address, phone number, credit card information and purchase history) safe. All your ordering information is protected during transmission by using the Secure Sockets Layer (SSL), which encrypts the information that you input so it can't be read in transit. In addition, the customer data we collect is protected against unauthorized access. We may contact you to verify the accuracy of the information supplied when opening your account.

Access and update of Information

You may check whether we hold any of your personal data and, if so, may also request access, update, correct or request a copy of your personal data held by us by e-mailing This email address is being protected from spambots. You need JavaScript enabled to view it.. We may take reasonable steps to verify your identity before granting access or permitting corrections to your personal data.

We will endeavour to respond within less than 2 days from your enquiry.

Please note that we will not retain your personal data longer than necessary.

Sharing of Information

All personal data you give us is kept confidential and protected. Unlike most internet sites, we do not sell or share this information with third parties.

We do not sell, trade, give away or rent your personal data to others. We will not sell or disclose any personal data that identifies you to any third party apart from those mentioned above without your approval.

Your consent

By using our website, you consent to the collection and use of your personal data in a manner consistent with these privacy guidelines. If we decide to change our privacy policy, we will post those changes on this page, so you will always be aware of our policies and practices in relation to personal data.

Further Information

If you have questions about this statement, please contact one of our customer care representatives. You may contact our customer service representatives via e-mail to: This email address is being protected from spambots. You need JavaScript enabled to view it.

Privacy policy as of May 2018.

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