All Steelwerks shipments are discreetly packaged in plain brown boxes, padded envelopes or UPS supplied packaging. There is no indication of the contents of the package, except when required by international customs regulations. Return address is Steelwerks Ltd.
We are required by customs to describe the contents of the packages we send; for confidentiality reasons, your item will be described as "metal fittings".
We accept Visa and MasterCard. If you don't have a credit card, you can still place your order with us. Just get an official international bank check or international money order, available from your bank. Please note that we cannot accept personal international checks. Please contact us with any questions regarding this policy.
We use an address verification service that requires the billing address you provide to be the same as the one on file for your credit or debit card. If these addresses do not match, your transaction will be declined. Please keep in mind that if you’ve moved within the last few years, your credit card company may not be aware of the change unless you’ve notified them.
OUR RETURN POLICY:
All of our products are guaranteed against breakage for 30 days [under normal use]. Due to the nature of our custom products, Steelwerks does not accept returns or offer refunds under any circumstances whatsoever.
All Steelwerks Extreme products are intended for novelty and art object purposes only. For obvious legal reasons we cannot recommend any Steelwerks Extreme product for use inside the body or in any capacity as a medical device. Stated or discussed uses of Steelwerks Extreme products are purely anecdotal and Steelwerks makes no recommendations, guarantees, warranties, or claims, expressed or implied, regarding the use, function, safety of or perceived intended use(s) of Steelwerks Extreme products. It must be further understood that some acts discussed or depicted on the Steelwerks website on in email correspondence may be medically unsafe or harmful and that the description and discussion of and such act(s) is intended as purely anecdotal or "fantasy" material. You choose to engage in any such act(s), discussed or depicted, entirely at your own risk.